Zotero Connector not working with ACM Digital library

Phlipinator

As of today the Zotero Connector extension will no longer save papers from the ACM digital library correctly. I now only get website snapshots instead of PDFs.

Yesterday everything worked fine, but today the Zotero Connector won't accept any papers from the ACM digital library. I did not install any updates or similar.
I do have access to the papers and the PDF.

I have already tried:
- Restarting my system as well as Zotero
- Reinstalling the Connector Plugin

An example link would be:
https://dl.acm.org/doi/10.1145/3567739
But as I said, as far as I can tell this is the case for all papers in the ACM digital library.

adamsmith

Works for me. Could we get a debug ID from the Zotero connector for a failed save from that URL?
https://www.zotero.org/support/debug_output

Phlipinator

I cannot submit the output. I only get the "an error occured" message.
I did since posting this also try a different browser (Firefox) which works fine, so it seems to be a browser related issue.
I am currently using the Brave Browser which is chromium based.

Thank you for the quick answer!

adamsmith

If you can't even submit Debug, that suggests Brave might be constraining what add-ons are allowed to do to an extent that Zotero doesn't work. It's not officially supported so I don't think there's any troubleshooting guidance, but you could see if there's any sandboxing preference for add-ons or so. Pretty sure Chromium isn't the issue here. I'd be surprised if Edge and Chrome wouldn't work.

Phlipinator

That might be. Still wierd that it worked yesterday and suddendly doesn't anymore.
I am pretty sure that the Add-On has all priveleges it needs.
Maybe I will mess around with it further at some point and post an update here if I fix it.

Until then, thank you for your help :)

dstillman

This is failing for me in Chrome. We'll investigate. We rolled out a major update to the Chrome extension yesterday for MV3 compatibility, so it's almost certainly related to that. Edge still works.

The error submitting debug output is a known issue that's been fixed for the next update.

(But @Phlipinator, please don't post here about an unsupported browser without disclosing that. Something being based on Chromium doesn't matter — we support the browsers we support. You should always test on a supported browser before posting.)

dinasaurus_molnar

@dstillman I use Chrome, and it doesn't work for me either. Just wanted to let you know. It saves papers as a webpage instead of a journal article and doesn't fill in the Author, Date, and Abstract boxes.

adomasven

@dinasaurus_molnar It works for me on Chrome with the newest codebase. See Troubleshooting Issues with Zotero Translators

dinasaurus_molnar

Thanks after restarting both Chrome and Zotero, it's now resolved.