Zotero WebDAV Syncing Problem

Good afternoon to everyone,

I am having issues with Zotero syncing using WebDAV. I currently have Zotero open on 3 devices (Computer A, Computer B and Ipad). I have logged in with the same account on all 3 and set up WebDAV syncing with the same server.


I am able to freely sync files between all 3 devices when I upload them from Computer A and Ipad, (meaning that they are available for use in A, B and Ipad).
However, when I try to upload a file from Computer B, the file can be seen in the libraries of the other devices but cannot be opened.

Moreover, I am able to see the uploaded files from Computer B in my Online Library but again they cannot be opened. Files saved using the Zotero connector are saved as linked files and not as PDFs.



This is the Debug ID after resetting the syncing history on Computer B and opening a file:

D1176488177



Is there a know reason for this? Computer B is my main work PC so it is important to me that files be sznced there (also in order to have abckup online somewhere).


Thank you

  • dstillman Zotero Team
    edited June 3, 2024
    This is the Debug ID after resetting the syncing history on Computer B and opening a file:
    You need to log the first sync after resetting file sync history.
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