Upgrade StorageWord could not communicate with Zotero. Please ensure that Zotero is open and try again.
report ID: 1924710533
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https://s3.amazonaws.com/zotero.org/images/forums/u11603812/yk9y9g0e4nsej9ulzd82.png
I'm sorry to interrupt you. But my word is still reporting "Word could not communicate with Zotero. Please ensure that Zotero is open and try again." after I followed the steps documented in https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon. How can I deal with the problem?
https://s3.amazonaws.com/zotero.org/images/forums/u11603812/yw8vm000pkjogdwvd466.png
https://s3.amazonaws.com/zotero.org/images/forums/u11603812/yk9y9g0e4nsej9ulzd82.png
I'm sorry to interrupt you. But my word is still reporting "Word could not communicate with Zotero. Please ensure that Zotero is open and try again." after I followed the steps documented in https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon. How can I deal with the problem?
Are you saying this was working before and it stopped working after you did something? Or has it not worked on this computer?
In any case, follow Step 1 here if you haven't:
https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again
If you're still having trouble after that, can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?