Sync problems when using webdav, Report ID: 1939676927

daneish

I'm trying to verify my WebDAV URL. Each time I tried for the last few days, I got a request time-out error. How do I fix this? I already spoke to the WebDAV service provider, and they confirmed everything is fine with the server, and the problem seems to stem from Zotero. Before the release of version 6.0.37, everything worked fine.

Here is the error report:
JavaScript Error: "Request timed out"]

[JavaScript Error: "WebDAV verification failed. Verify your file sync settings in the Sync pane of the Zotero preferences."]

[JavaScript Error: "WebDAV verification failed. Verify your file sync settings in the Sync pane of the Zotero preferences."]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "WebDAV verification failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "WebDAV verification failed"]

version => 6.0.37, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-GB, appName => Zotero, appVersion => 6.0.37, extensions => Better BibTex for Zotero (6.7.193, extension), Zotero Better Notes (1.0.0-7, extension, disabled), ZotFile (5.1.2, extension, disabled), Zotero PDF Preview (0.3.7, extension, disabled), Zotero GPT (0.2.9, extension, disabled), Zotero LibreOffice Integration (6.0.4.SA.6.0.37, extension, disabled), Zotero Word for Mac Integration (6.0.10.SA.6.0.37, extension, disabled)

dstillman

That really just mean what it says — the request to your WebDAV server is timing out. If other requests in Zotero are failing, see Connection Error, though it looks like you were able to submit a Report ID to the Zotero servers.

To be clear, this isn't a problem in Zotero and had nothing to do with any Zotero update.