Browser Suddenly Cannot Connect to Desktop App on Linux + Firefox 125

prdpdx · May 17, 2024

I'm pretty sure this was working a few weeks ago. I tried installing the extension into a fresh, clean Firefox profile and got the same result: long wait followed by an error about "The Zotero Connector was unable to communicate with the Zotero desktop application". But, http://127.0.0.1:23119/connector/ping says "Zotero is running". Is anyone else seeing this? If I had to guess, I would say it coincided with FF125 update, but that's not a certainty.

dstillman · May 17, 2024

You'll need to follow all the steps on https://www.zotero.org/support/kb/connector_zotero_unavailable

dstillman · May 17, 2024

@prdpdx: Actually, if you have Better BibTeX installed in Zotero, you should try disabling that. There's been a recent bug in BBT that has caused this for some people.

marinakamura · May 17, 2024

Thank you, @dstillman! Encountering this issue on Mac + Safari this morning (worked fine yesterday). Uninstalling Better BibTeX was the thing that finally worked.

dstillman · May 17, 2024

If you can reproduce this after re-enabling BBT, you should report it to the BBT developer on GitHub (or at least mention it in this thread).

prdpdx · May 17, 2024

Thanks @distillman! Amazing support! You nailed it. It was BBT. Disable/enable fixed it.

emilianoeheyns · May 19, 2024

No one has come forward on the better bibtex github page. If you're experiencing this problem, *please* report on github. This is a problem that needs to get fixed urgently, and since I cannot reproduce the problem, I need help from someone who can.

emilianoeheyns · May 28, 2024

People have come forward, and I have a workaround. but that apparently doesn't solve it for everyone. If you are experiencing this, please still join https://github.com/retorquere/zotero-better-bibtex/issues/2887. If you're experiencing this on Linux or MacOS especially, please join; I'm looking for a copy of a profile that reliably reproduces this problem, and I have access to those platforms.

emilianoeheyns · June 3, 2024

I've rolled out a new release that I think solves the issue. Please let me know whether it does.