Can't save files to Zotero

hanna_masel
[Split from Unable to save to Zotero]

I have the same problem. This is my Debug ID D1774495656
  • dstillman
    edited 11 days ago
    (Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.)
    [JavaScript Error: "www-1jstor-1org-141h24ocm01a8.[…]:443 uses an invalid security certificate.

    The certificate is not trusted because the issuer certificate is unknown.
    The server might not be sending the appropriate intermediate certificates.
    An additional root certificate may need to be imported.

    Error code: SEC_ERROR_UNKNOWN_ISSUER
    Your proxy server is misconfigured. Send this page to your IT department or library:

    https://www.zotero.org/support/kb/incomplete_cert_chain

    They can see that the server shows "Chain issues: Incomplete" on the SSL Labs test, as explained there.
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