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File Storage Quota
xiaohu0929
March 14, 2024
It kept saying I reached file storage quota but I have 2000MB and used 0 for my library. I can open the file on one computer but on another one.
fcheslack
March 14, 2024
You wouldn't be getting that for the account you're posting from, so you're almost certainly set up to sync using a different account on one or both of your computers.
You can check what account each device is set to sync with from the sync preferences.
https://www.zotero.org/support/preferences/sync
If you purchased a subscription under the wrong account, email the details to storage@zotero.org and we can transfer it.
https://www.zotero.org/support/kb/files_not_syncing
xiaohu0929
March 14, 2024
you are right! How couldn't I figure out the problem. Thanks a lot!
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You can check what account each device is set to sync with from the sync preferences. https://www.zotero.org/support/preferences/sync
If you purchased a subscription under the wrong account, email the details to storage@zotero.org and we can transfer it.
https://www.zotero.org/support/kb/files_not_syncing