Getting an error "There was an error starting Zotero" in opening Zotero in Windows

p20230111

Getting an error "There was an error starting Zotero" in opening Zotero in Windows.

This is my first install and getting this error.
I have tried uninstall and reinstall and it still gives the same error
https://s3.amazonaws.com/zotero.org/images/forums/u13823493/i3zz4zs2p6nsnoirlt28.jpg

dstillman

Can you provide a Debug ID for Zotero startup through this error?

https://www.zotero.org/support/reporting_problems#reporting_startup_errors

p20230111

[JavaScript Error: "[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIExternalProtocolService.getProtocolHandlerInfo]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/standalone/standalone.js :: ZoteroStandalone resource://zotero/bluebird/util.js:16:16
module.exports/Promise.prototype._settlePromiseFromHandler@resource://zotero/loader.jsm -> resource://zotero/bluebird/promise.js:547:13
module.exports/Promise.prototype._settlePromise@resource://zotero/loader.jsm -> resource://zotero/bluebird/promise.js:604:13
module.exports/Promise.prototype._settlePromise0@resource://zotero/loader.jsm -> resource://zotero/bluebird/promise.js:649:5
module.exports/Promise.prototype._settlePromises@resource://zotero/loader.jsm -> resource://zotero/bluebird/promise.js:729:13
_drainQueueStep@resource://zotero/loader.jsm -> resource://zotero/bluebird/async.js:93:9
_drainQueue@resource://zotero/loader.jsm -> resource://zotero/bluebird/async.js:86:9
Async.prototype._drainQueues@resource://zotero/loader.jsm -> resource://zotero/bluebird/async.js:102:5
Async/this.drainQueues@resource://zotero/loader.jsm -> resource://zotero/bluebird/async.js:15:9

p20230111

This is the error on the jsconsole

p20230111

[JavaScript Error: "Translators not yet loaded"]

p20230111

Also tried with the ZoteroDebug and the Debug ID is D1880944562

p20230111

Hi - Any update on how to fix this error?

dstillman

(1)(+0000000): NS_ERROR_FAILURE Exception: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIExternalProtocolService.getProtocolHandlerInfo]

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIExternalProtocolService.getProtocolHandlerInfo]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/standalone/standalone.js :: ZoteroStandalone</this.onLoad/< :: line 100" data: no]
ZoteroStandalone</this.onLoad/<@chrome://zotero/content/standalone/standalone.js:100:27
From previous event:
ZoteroStandalone</this.onLoad@chrome://zotero/content/standalone/standalone.js:73:5
@chrome://zotero/content/standalone/standalone.js:981:47

(3)(+0000002): Alert:

There was an error starting Zotero.

There's something very strange about your system configuration. For some reason Zotero is getting a generic error trying to query the system about default handlers for HTTP and HTTPS links.

What exact version of Windows is this? Is this an institutional computer? Are you running any security software that might be interfering?

p20230111

This is an institutional laptop - below are the version details

Edition Windows 10 Pro
Version 22H2
Installed on ‎13-‎09-‎2022
OS build 19045.4046
Experience Windows Feature Experience Pack 1000.19053.1000.0

There is no security software running except Anti-virus.

dstillman

You should restart your computer if you haven't. You can also try playing with your system browser settings. We've only seen anything like this once before, and we never heard back on whether they were able to fix the problem.

You can also try the Zotero 7 beta. There's no particular reason to think that that will work better, but if we put any sort of workaround in place, we'd do it in Z7.