Upgrade StorageUnknown Sync Error and Annotations Not Syncing; Report ID: 17704125
Hello,
This problem first came about when my storage was full and the library wasn't syncing. I then updated my storage through a paid plan and ever since have been getting an error when syncing that is blank when I click on the red sync error icon. It seems that the library is syncing, but have noticed that annotations I've created on my synced tablet aren't carried over to my laptop, which is the library host machine. I'm using the beta Android app on my tablet. I just recently updated the Zotero version on my laptop and the error remained.
Here's the error message:
[JavaScript Error: "Download request 1/HZXLR5H6 failed"]
[JavaScript Error: "Win error 5 during operation removeEmptyDir on file C:\Users\npayn\Zotero\storage\HZXLR5H6 (Access is denied.
)" {file: "(unknown module)" line: 0}]
version => 6.0.35, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 6.0.35, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.35, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.35, extension)
Please advise.
Thanks,
Nick
This problem first came about when my storage was full and the library wasn't syncing. I then updated my storage through a paid plan and ever since have been getting an error when syncing that is blank when I click on the red sync error icon. It seems that the library is syncing, but have noticed that annotations I've created on my synced tablet aren't carried over to my laptop, which is the library host machine. I'm using the beta Android app on my tablet. I just recently updated the Zotero version on my laptop and the error remained.
Here's the error message:
[JavaScript Error: "Download request 1/HZXLR5H6 failed"]
[JavaScript Error: "Win error 5 during operation removeEmptyDir on file C:\Users\npayn\Zotero\storage\HZXLR5H6 (Access is denied.
)" {file: "(unknown module)" line: 0}]
version => 6.0.35, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 6.0.35, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.35, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.35, extension)
Please advise.
Thanks,
Nick
-
dstillmanThat's either a permissions problem in your Zotero data directory or security software on your system interfering with Zotero's ability to write to the data directory.