I can not insert a citation in Word

chushuhao

I use Zotero in Word,but "Add/Edit Citation" is not effective. After I clicked the button, a red frame did not appear, and I was unable to input the title of the literature I wanted to search for. Clicking on the candidate entries was also ineffective.My Zotero version is 7.0.0-beta.65. Word version is 2402 Build 16.0.17328.20068
https://s3.amazonaws.com/zotero.org/images/forums/u9480957/e58o33mdqowr8ti5b0eo.png

dstillman

That's a bug, but check to see if the red part of the citation dialog is just appearing behind your other windows.

chushuhao

I cannot find the red part of the citation dialog, but I can still input using the keyboard. Even though I cannot see the red frame, and I also cannot see the content I am typing.
https://s3.amazonaws.com/zotero.org/images/forums/u9480957/04zaupadfel3g3fgniqp.png
This image is the result after I entered "attention", Although I can't see the content I typed. The problem is that it shows my search content, but the candidate entries are still ineffective when I click on them.

dstillman

Can you use up/down-arrow to change selection and press Enter to make a selection? If so, can you then press Enter again to accept your choices and close the dialog?

chushuhao

Yes! I can do it. But I still can't see the content I have typed.

dstillman

If you use Alt-Tab to switch to the main Zotero window, and you Alt-Tab back to this dialog, does the red bar not appear? Or same if you use the window switcher after clicking Zotero's icon in the task bar?

chushuhao

I switch window，but red bar still don’t appear

dstillman

Are you using any unusual window/resolution/scaling settings on your computer?

chushuhao

this is my setting
https://s3.amazonaws.com/zotero.org/images/forums/u9480957/o6tkmyhipe9309szfh9d.png
I use classic version “Add/Edit Citation”，the red bar appears

dstillman

You mean if you set it to use the "classic" dialog in the Cite pane of the preferences, the classic citation dialog appears? (The classic dialog doesn't have a red bar — it's just a regular window.)

With the classic citation dialog disabled in the prefs, if you change any of your window/scaling settings (and maybe restart Zotero), can you get the red bar to appear? We can't reproduce this, so we'll need your help in trying to figure out what causes it.

chushuhao

Yes，I use "classic" dialog，the classic citation dialog appears.
https://s3.amazonaws.com/zotero.org/images/forums/u9480957/r1lqnr330bdnzf7kqobz.png
I try to change scaling, red bar still doesn't appear. I have reinstalled Zotero.But the problem still persists.
I use the Zotero6，which version is 6.0.35. Everything is working fine.
https://s3.amazonaws.com/zotero.org/images/forums/u9480957/7f3k7d0gdbv6oxv3jwhy.png

chushuhao

And this issue did not occur in the previous version of Zotero 7.

adomasven

Could you create a new temporary Windows account, log off from your current one, log into the new one and see if you still see the same issue with Zotero 7?

chushuhao

I try to change account，but it is not effective

dstillman

We believe this can happen when the monitor refresh rate is above 60Hz, but we’re still investigating.

chushuhao

Wow! I tried changing the refresh rate to 60Hz.Problem solved.the red bar appears.Thank you！But i hope the bug will be fixed in the next version

adomasven

We have released an update for the Zotero Beta that contains a potential fix for the issue. Could you test it and see if it works with higher refresh rates?

chushuhao

I tested it. My refresh rate is 165Hz.The bug has been fixed. Thank you!!!
https://s3.amazonaws.com/zotero.org/images/forums/u9480957/ohe8k5qjn6d3gnzdkl57.png