Zotero is stuck at the initial syncying stage. I tried reinstalling and did not work

belen180

My Zotero has mostly shared folders and now every time I open it it gets stuck in a blank initial page that seems to indicate it is syncing. I tried to stop the sync but nothing happened. What can it be?

dstillman

There are no "pages" in the Zotero app, but if you just mean you have an empty library and you're not seeing any sync progress, can you provide a Debug ID for Zotero startup through a few minutes of syncing, using the "Restart with Logging Enabled…" option?