Not adding citations to google doc

gms278

1091426896

Every time I try to add an in-text citation, I go through the whole process and it just doesn't show in my doc. No error messages. I tried restarting and switching browsers.

adomasven

Make sure you are running version 5.0.119 of the Zotero Connector, then restart Zotero and your browser and try again.

gms278

I did that, it is still not working

dstillman

Can you restart Zotero, reload Google Docs, and provide Debug IDs from Zotero and the Zotero Connector for an attempt that fails?

gms278

before it just wasn't putting the citation in the doc, now it won't even get me that far because I have to force quit. I try to add the citation anti just shows the land bar and won't go away. So I cant even click on the debug ids at that point

dstillman

You can certainly still submit one from the Zotero Connector, but you should be able to switch back to the main Zotero window and submit the one from there as well.

gms278

all of the tabs on the top are gone there’s no help tab when it’s loading. how else do i get to it?

dstillman

The citation dialog is a separate window. The main Zotero window is still there, and you can switch to it.

gms278

it says Javascript Error: Translators not yet loaded

dstillman

I'm not sure what you're addressing with that. I asked for Debug IDs, without which we can't help you further.

gms278

well you're not really being helpful I dont even know what a debug id is???

gms278

when I click help>debug out put logging> view output thats what it says

gms278

if ur referring to the number I already put it in the first thing I posted

gms278

Already tried restarted everything. In-text citations won't be added to my google doc.

dstillman

You provided a Report ID. I'm asking for Debug IDs, which are different. That page has precise instructions for how to provide them for both Zotero and the Zotero Connector.

adamsmith

(I think debug is here? https://forums.zotero.org/discussion/112381/d1946218535#latest )

dstillman

Ah, that wasn't for any operation, though, so it's just empty. @gms278, you'll need to follow the instructions on that page to generate appropriate debug output.