Word plugin MS Office 365

valentin_IT

Hello team!

I have tried all the troubleshooting steps you have advised:
Re-installing the plugin from Zotero; re-installing it manually according to the guides available on your sources; checking the work plugin is checked in Word's options; checking the trusted center; even downloaded the version 7. And the ribbon is still not shown on in the app.

Please help :)

dstillman

Are you saying Zotero.dotm does show up in Word and is checked?

Can you share a screenshot of the ribbon where you're not seeing it?

valentin_IT

Hi, yes - it is checked but still doesn't show the Zotero tab in the ribbon.
https://s3.amazonaws.com/zotero.org/images/forums/u13685282/d7ygpv7zvdpxjwj5fl1i.png
https://s3.amazonaws.com/zotero.org/images/forums/u13685282/fyahwjldm8virxdt7cg8.png

dstillman

OK, and if you go to File → Options → Add-ins, does Zotero.dotm appear somewhere in the list? In what section?

valentin_IT

It will appear in the Active section as an template.
https://s3.amazonaws.com/zotero.org/images/forums/u13685282/mu6aaoczp170na56vd0j.png

adomasven

If you have modified you Normal.dotm template in Word the Zotero tab might not appear. Resetting it might help. Find your Normal.dotm file under C:\Users\user name\AppData\Roaming\Microsoft\Templates and move it somewhere else temporarily (like your desktop), then restart Word. Does the Zotero tab appear then?

valentin_IT

Hi,

Thanks for that suggestion, I did moved the file as advised an restarted Word app. It then recreated a new Normal.dotm file after a little while, but this unfortunately didn't resolved the issue.

Here is the Word version we're using at our organisation.

https://s3.amazonaws.com/zotero.org/images/forums/u13685282/cmmoyesk6xyiza678b2l.png

adomasven

If you open Zotero.dotm in Word manually, do you see the Zotero tab?

valentin_IT

Ive tried that - same no success...

adomasven

Do you get a prompt to enable macros when opening the file manually? What are your macro settings set to in the trust centre?

valentin_IT

No prompts are populated during when opening the file manually.
See my macros in trust center setting below:
https://s3.amazonaws.com/zotero.org/images/forums/u13685282/7kimampyl7rsifs65n8e.png

adomasven

Are these institutional computers or are you troubleshooting for a private computer? Could some group policy be overriding this? Can you create a new Windows user account on this computer and see if you get the Zotero tab there?

valentin_IT

I shall check with respective team regarding the GPO and will come back to you. Will check with a new user account and see whether this helps, thanks for your support. I will come back to you as soon as all above done. Cheers!