google Docs doocument doesn't connect with Zotero

kristinaostmann

My google Docs document isn't connecting with the Zotero connector either in Firefox nor in Chromium. I can't refresh or edit, the links disappeaed.

[JavaScript Error: "Error: Only 0 translators present in cache. Resetting
at Object.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:87:20)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:281:47)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:102:29)
at async chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:49:6"]

[JavaScript Error: "Error: 0: Google Docs request failed.


at Object.run (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/api.js:137:11)" {file: "[object Object]"}]

[JavaScript Error: "Error: 0: Google Docs request failed.


at Object.run (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/api.js:137:11)" {file: "[object Object]"}]

[JavaScript Error: "TypeError: Cannot read properties of null (reading 'button')
at Object.displayAlert (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/ui.js:479:21)
at async Zotero.GoogleDocs.ClientAppsScript.displayAlert (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/clientAppsScript.js:175:16)
at async Zotero.GoogleDocs.ClientAppsScript.call (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/clientAppsScript.js:59:13)" {file: "[object Object]"}

1949112746

adomasven

Could you open the developer tools (Cmd-Option-I) in a Google Docs document, switch to the Console tab, paste in

document.querySelector("#docs-save-indicator-badge .docs-icon-img").className

and post the output here?

Could you also submit a Debug ID from Zotero for an attempt to insert a citation in the document?

kristinaostmann

Thank you for the answer.

In the dev tools the output is
docs-icon-img-container docs-icon-img docs-icon-cloud-check-20

Connector: Method ping succeeded

kristinaostmann

945771158-client_js_prod_kix_core__de.js:4046


GET chrome-extension://invalid/ net::ERR_FAILED

dstillman

OK, please try the Zotero Connector beta for Firefox:

https://forums.zotero.org/discussion/comment/456294/#Comment_456294

kristinaostmann

I followed the instruction, but nothing changes.
There once came an error message: Selected field null not returned from Docs backend

dstillman

Can you update to the latest beta for Firefox, restart Zotero, reload Google Docs, and provide a Debug ID from Zotero for an attempt to insert a citation?

kristinaostmann

Hi,
thank you for your efforts. There is no update available, I guess.

It's just like yesterday:
HTTP POST http://127.0.0.1:23119/connector/pingConnector: Method ping succeeded

dstillman

The latest beta is 5.0.119b1.

We still need a Debug ID. I linked to instructions.

kristinaostmann

Sorry
I am using 5.0.119b1
D1412011679

adomasven

You should submit a Debug ID from Zotero, not the Zotero Connector. Also make sure it's an attempt to insert a new citation. Do you see this problem in a new document?

kristinaostmann

Ok, the Debug ID from Zotero is D365437413 when trying to insert a new citation.


Ok, it somehow works now. I thank you very much!

adomasven

If you see the problem reappear let us know and submit a Report ID from the Zotero Connector without restarting the browser.

kristinaostmann

Thank you, I beg it's nit reappearing!

kristinaostmann

Hi,
unfortunely I can't work anymore. Until now, it worked without problems.
Report ID is 393030003

dstillman

500: Google Docs request failed.

There seems to be an unrelated outage from Google servers at the moment.

kristinaostmann

Ok, thanks for the answer.

Have you an idea, how long it will need and if I will have to insert citations manually?I have to finish my thesis tomorrow.

dstillman

I'm afraid we have no idea. As far as we know this started within the last few hours. I'd expect it to be resolved soon.

kristinaostmann

Thank you anyway!

dstillman

You can follow this thread for updates:

https://forums.zotero.org/discussion/112270/report-id-69611025-z-in-google-docs-not-working