Zotero in Google Docs not inputting any citations
Hello! Here is the debug ID for my problem: D1898987725
Randomly today, my google docs zotero integration stopped working. I am able to click "add/edit citation", I get transferred to my Zotero, I can type in the citation I am looking to input, but then the area where it SHOULD be in Google Docs is blank. The same thing happens if I try to insert a bibliography.
I have tried restarting Zotero, Google Chrome, Google docs, and my computer. I have logged in and out of my Zotero and Google suite. When I try things out in Word, there does not seem to be a problem, so I would assume that this is a google integration issue. Can anyone help?
Randomly today, my google docs zotero integration stopped working. I am able to click "add/edit citation", I get transferred to my Zotero, I can type in the citation I am looking to input, but then the area where it SHOULD be in Google Docs is blank. The same thing happens if I try to insert a bibliography.
I have tried restarting Zotero, Google Chrome, Google docs, and my computer. I have logged in and out of my Zotero and Google suite. When I try things out in Word, there does not seem to be a problem, so I would assume that this is a google integration issue. Can anyone help?
This discussion has been closed.
Can you provide a Debug ID from the Zotero Connector (rather than Zotero) for trying to insert a citation and having it not appear?
Thanks for your help in fixing this! Fingers crossed things get sorted out soon :)
(We believe this could happen intermittently to the same people who were seeing the previous Google Docs problem, caused by some UI updates that Google is testing. In this case, the document size and/or your distance to Google servers might affect whether it happens.)
We've also submitted 5.0.117 to the Chrome and Edge extension stores, so it will be available as soon as it's approved by Google and Microsoft.
Please let us know if the problem is fixed for you after trying 5.0.117.
5.0.117 is also available for Safari in the Zotero 7 beta. We'll push out a new Zotero 6 Mac build with this fix within the next couple days.
We may have a more robust fix for this in the Zotero Connector beta for Firefox:
https://forums.zotero.org/discussion/comment/456294/#Comment_456294
If you're seeing this in 5.0.118 and are able to test in Firefox, please try the beta and let us know there if it fixes the problem for you.