Error message: "You have reached your Zotero File Storage quota. Some files were not uploaded."

maddylmercier

I am using a Group Library on Zotero for my job. I have a personal account that is connected to the app on my laptop, but the two are easily separated. When I try to sync the group library of my workplace, I see the following message: "You have reached your Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server." However, it shows that only a single file was unable to make it, and, for my personal account, I have never needed additional storage nor received such messages. Is it a problem with the storage (that would require my workplace purchasing a bigger storage plan), or should I consider looking into the single document unable to sync? Thank you for any help!!

https://s3.amazonaws.com/zotero.org/images/forums/u13422412/v9e9t4wdbk9j7r09wm0n.png

dstillman

This message is about your personal library, where you're out of storage space. It would show a different message for the group owner's quota.

The file listed is just the file it was trying to upload when it got the quota error. There's nothing special about that document. (There could be if it were, say, a 500 MB video file, but this is just a 1 MB PDF.) The point is just that you're out of space, as you can see if you click "Open Account Settings".

Sara.Cosemans

I have received this message, too, but I already purchased the 'unlimited' storage plan. Isn't unlimited as unlimited as the name suggests? And what can I do to upgrade if I already have the maximum capacity?

I have to admit that I store all my pdfs in Zotero, as I do not like to work with linked files in the cloud. My cloud storage is my employer's and my Zotero database is (much) larger than only this job. I do not want to lose files when I shift employers. Any solution to this problem?

adamsmith

Unlimited is unlimited, yes. If you bought that subscription recently, it may take a couple of hours to take effect.
Otherwise, this error message in almost all cases happens either
a) when you sync with a different account than the one that has the unlimited subscription (double and triple check your username in the Zotero sync pane) -- if that's the case, post here again, don't just unconnect your Zotero
b) when the error comes from syncing a file to a group owned by someone else.

If you are absolutely sure it's neither of those (I'm not sure I recall a case from the last years where it hasn't been), provide a debug ID for a sync attempt that triggers that notice https://www.zotero.org/support/debug_output

Sara Cosemans

Oh my god, you were so right! I erred against option a, without knowing it, paying accidentally two subscriptions: 6GB for my personal account and unlimited for a teaching account that hasn't been used since 2019 (facepalm). What do I do next?

adamsmith

You can email storage@zotero.org with details and at a minimum they'll transfer the unlimited storage to your main account.