Upgrade StorageZotero 7 beta freezes in the settings panel
Zotero 7.0.0-beta.59+009a2ca38
macOS Sonoma 14.3.1
Every time I open settings panel, after second or two Zotero freezes completely (beachball spinning forever). Same moment, the menu bar “shortens” – most options disappear, with only Zotero button left. Only solution is to force-quit the app and, well, avoid opening the settings panel. Happens every time, even in the troubleshooting mode.
I tried to collect some logs, but during the freeze the debug window becomes unresponsive as well – so no luck in copying/sending anything useful.
Thank you in advance for the fix, and please let me know if there is anything I could do to help.
Best regards,
Rafał
macOS Sonoma 14.3.1
Every time I open settings panel, after second or two Zotero freezes completely (beachball spinning forever). Same moment, the menu bar “shortens” – most options disappear, with only Zotero button left. Only solution is to force-quit the app and, well, avoid opening the settings panel. Happens every time, even in the troubleshooting mode.
I tried to collect some logs, but during the freeze the debug window becomes unresponsive as well – so no luck in copying/sending anything useful.
Thank you in advance for the fix, and please let me know if there is anything I could do to help.
Best regards,
Rafał
Update: just found that opening the settings is NOT an action triggering the freeze – it happens only when I open – or just hover over – the "Export" settings on the left. Sorry I didn't notice that previously, had to have the export settings selected during last use or something...
https://s3.amazonaws.com/zotero.org/images/forums/u8787513/cz1oqs7znxb334e6bbmj.png
I believe external translators come mostly from the Better BibTex plugin, so maybe I should report this to its developer as some sort of the compatibility issue...
https://s3.amazonaws.com/zotero.org/images/forums/u8787513/wen9wfl44895pchr8jdb.png
Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?
And yes, hovering is enough to cause the freeze, I have managed to record how it looks: https://www.dropbox.com/scl/fi/r28fid9jacnwvejqb1exo/CleanShot-2024-02-18-at-12.50.53.mp4?rlkey=5peuysugn9i1m00kzq8p7i630&dl=0
https://forums.zotero.org/discussion/111961/zotero-7-beta-crashes-freezes-when-i-look-at-the-settings-menu
https://forums.zotero.org/discussion/111976/report-id-888647629
Can you go to Tools → Developer → Run JavaScript, run the following code, and either paste the result here or email it to support@zotero.org with a link to this thread?No longer neededlastLocale: en-US
lastStyle: http://www.zotero.org/styles/scirep2023
lastTranslator: ca65189f-8815-4afe-8c8b-8c7c15f0edca
noteTranslatorSettings: {"includeAppLinks":true}
quickCopy.setting: export=a515a220-6fef-45ea-9842-8025dfebcc8f
translatorSettings: {"exportNotes":true,"exportFileData":false,"useJournalAbbreviation":false,"keepUpdated":true,"worker":true,"includeAnnotations":false}
noteQuickCopy.setting: {"mode":"export","id":"a45eca67-1ee8-45e5-b4c6-23fb8a852873","markdownOptions":{"includeAppLinks":false},"htmlOptions":{"includeAppLinks":false}}
noteTranslatorSettings: {"includeAppLinks":false}
quickCopy.setting: export=b6e39b57-8942-4d11-8259-342c46ce395f
translatorSettings: {"exportNotes":true,"exportFileData":true,"includeAnnotations":true}
(Only one off-topic word: at this point, I should just write one line how great the Zotero Support Team is and how I enjoy using the app you are building... but this is second time I post a bug report over the weekend and you are *immediately* on it – like, in the range of 30 minutes. Which makes me both speechless and feeling truly bad bothering you on Sunday morning (+/- 24h I suppose :). "Great support" is not even close description of how much you care. So **very seriously**: thank you.)