when I try to use Zotero connector, it does not download the PDF file

goahead97

For example:
https://link.springer.com/article/10.1007/s10439-023-03172-7

As you can see on the screenshot, the pdf download fails:
https://imgur.com/VnaPMgd

Do you have any suggestion to fix this?
Thanks

dstillman

Can you provide a Debug ID from Zotero (not the Connector) for reloading the page and trying to save?

goahead97

I repeated the same action, saving the springer link above, and sent the following report. I guess the error you should look at will be the last "error" in the report because saving this link to Zotero was the last thing I did with Zotero before sending you this report ID.

Report ID: 1822762414

Thanks

dstillman

Debug ID, not Report ID

dstillman

But if you haven't yet moved your data directory back to your local disk, you'll need to do that before we can help you further here. You're getting tons of filesystem errors.

https://forums.zotero.org/discussion/comment/454845/#Comment_454845

goahead97

Debug ID:
D1654171218

dstillman

That's a Debug ID from the Zotero Connector, not Zotero.

goahead97

Is there any other Debug ID? Is there any website explaining how to get this other Debug ID you mentioned?
Thanks

dstillman

I linked to instructions in my first response to you.