dialog box freezes

zinojeng

When adding or manipulating items, a white dialog box appears and freezes?

This may be an error that occurs after modifying the config, how to fix it?"

https://s3.amazonaws.com/zotero.org/images/forums/u9039483/nyys0pkndilejkioi95f.png

dstillman

Can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?

zinojeng

Is this error report?

report ID: 841829251
or (Submitted with Debug ID D223893473 )

No chrome package registered for chrome://browser/content/macBrowserOverlay.xul

No chrome package registered for chrome://browser/content/macBrowserOverlay.xul

[JavaScript Error: "API key not set"]

version => 6.0.30, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => zh-TW, appName => Zotero, appVersion => 6.0.30, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.30, extension), Zotero Word for Mac Integration (6.0.10.SA.6.0.30, extension)

dstillman

And does this still happen in Troubleshooting Mode?

When you say "This may be an error that occurs after modifying the config", what are you referring to? What config?

zinojeng

Whenever I want to rename or add a new collection or sub-collection. It will freeze and show a blank window.

adomasven

Does this happen in Troubleshooting Mode?

zinojeng

From the menu, choose Help. "Troubleshooting mode" was not an option for selection. Are you referring to debugging?

https://s3.amazonaws.com/zotero.org/images/forums/u9039483/o3b59q1wpv1wazky1t79.png

dstillman

Sorry, Troubleshooting Mode is only in the Zotero 7 beta. You can start in Troubleshooting Mode by holding down Option while starting Zotero.

zinojeng

When upgrading to Zotero 7 beta, the previous error conditions returned to normal.
Thank your help~