Word could not communicate with Zotero. Please ensure Firefox is running and try again.

amount

Hi all,

I'm having some trouble with the MS Word plugin, getting the error message: "Word could not communicate with Zotero. Please ensure Firefox is running and try again."

I noticed that some other people have had the issue in the forums here, but none of those discussions seem to help. I checked the plugin troubleshooting page too, and am not running Firefox in no-remote mode. Also, the "Report Errors" option in Zotero is grayed out.

I'm using Word 2007 on a XP machine with Zotero 2.0rc5 and WinWord Integration 3.0a3.

Any ideas?

adamsmith

any extensions on Firefox? Have you tried disabling them? What virus software are you running?

amount

I tried disabling all of my Firefox add-ons except for Zotero and the WinWord Integration. I then restarted both Firefox and Word, but still have the same problem.

I'm running Avast! antivirus (version 4.8) and ZoneAlarm (version 9.1.007.002).

amount

Following up on my last comment...

I tried disabling both Avast! and ZoneAlarm. Still no luck. I reinstalled the WinWord plug-in. Same thing: "Word could not communicate with Zotero. Please ensure Firefox is running and try again."

Any other thoughts?

dstillman

Merging this with another related thread: http://forums.zotero.org/discussion/11094/word-plugin-cant-communicate-with-zotero/#Item_8

Post there if you have anything to add.