Firefox 'Application Not Responding' during upgrade

c.p.kowol@dur.ac.uk
Hi,

I am upgrading from Zotero version 1 to 2 and the upgrade wizard is taking a very long time (4 hours) with no sign of progress (grey upgrade bar not moving - spinning beach ball). Firefox v.3 is also stating that the 'application is not responding'. I have quit and tried again with the same thing happening. Am I just being inpatient or is there a problem?

Thanks,
  • dstillman
    How long it takes depends on the size of your database and the speed (and OS) of your computer. Assuming this is Windows, you can view Firefox's CPU activity in Task Manager, and you should be able to hear disk activity. Four hours is certainly an extremely long time, but you might want to let it go overnight.

    Is there a reason you're using Firefox 3? Firefox 3.6 is much faster.
  • c.p.kowol@dur.ac.uk
    Hi Dan,

    Thanks for getting back to me so soon.

    I should have included more information.

    I'm using a MacBook 1.83ghz core duo with 2gb of RAM, running Mac OS 10.4.11 with Firefox 3.5.

    My zotero.sqlite file is 30mb.
  • dstillman
    A 30MB database certainly shouldn't take four hours to upgrade on a MacBook. Luckily you're on OS X, so this is easy enough to debug. You can generate real-time debug output during the upgrade process to follow along and see if it's still going (and, if not, where it stopped). (For the first step, cancel past the upgrade wizard and then go to about:config. Then restart from Terminal.)

    If it hangs and doesn't continue, paste in the last three lines.
  • claudiapine
    Hi, I'm having much the same problem:

    Also using a MacBook Pro, 1.83ghz core duo with 2gb of RAM, running Mac OS 10.4.11.

    I upgraded to Firefox 3.6.

    My zotero.sqlite file is 63.1 mb.

    I get a Firefox "not responding" message within 2 minutes. I've left my laptop running for up to an hour, but this doesn't change. When the Zotero update dialog said "this may take a few minutes," does that mean 100's? 1000's?

    I guess if there is no way I can get Zotero to upgrade I will have to go through the uninstall FF 3.6 so that I can then uninstall FF 3.5. >sigh<

    I looked at the "real-time debug output" link you gave, Dan, but it looks like I have to have Zotero open and running for that to work?? If so, that's a problem* since right now I have no Zotero at all... and a dissertation to work on. I don't mind continuing with Zotero 1.0, but I will be in major trouble if I can't get any Zotero now at all!

    (*also, I am not very savvy with debugging and all that. Sorry if I am already misunderstanding!)
  • dstillman
    I looked at the "real-time debug output" link you gave, Dan, but it looks like I have to have Zotero open and running for that to work??
    No. What gives you that impression?
  • claudiapine
    Um, misreading? sheer stupidity (I did say...) I looked at various threads and mixed this up with the one that starts with opening the "gear" tool in Zotero. Sorry.

    Well, I went ahead and opened an older version of FF, 3.5.7, and uninstalled Zotero 2.0 and reinstalled 1.0.10.

    My colleague who's desperate that we do the sharing thing from our respective Uni's will be disappointed, but I have my jillion diss and work references back! Whewww.

    But I'd still love to know how I can get Z 2.0 onto FF 3.6 without crashing FF.
    Shall I try that debug reporting thing?
  • adamsmith
    I think that would be a good idea, yes. Obviously remember (as you apparently did before) do keep good backups of everything in the process
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