Permission between Zotero and Word keeps removing itself

After doing this:

Open System Preferences
Select “Security & Privacy”
Find and select “Automation” on the left
Check the checkbox for “Microsoft Word” under “Zotero”
Restart Word

The Automation settings for permission to control Zotero in word that were enabled are automatically disabled any time I try to insert a citation in a word document. I restart the computer several times, installed and uninstalled both Zotero and Word multiple times, and restarted both programs multiple times. Nothing works. I give permission, then immediately when I try using Zotero in Word the permission the ticked permission box unticked itself. I then receive a system notification saying that Zotero doesn't have permission with word, and asking to redo the steps in System Preferences.

Problem ID: 190197151
Model: Mac OS Monterey 12.7.2
  • dstillman Zotero Team
    edited December 31, 2023
    That would be some sort of bug in macOS. We haven't heard of this happening, but you can try opening Terminal and running tccutil reset All to reset all permissions (including for other apps). If that doesn't help, the best we can suggest would be to upgrade to a newer version of macOS.
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