Zotero Keeps Crashing Word

aepottenger · December 22, 2023

I recently switched over to Zotero from Endnote and every time I use the Word citation tool, it goes well for a bit and then crashes. When this crash happens, it seems like it corrupts that Word doc somehow because it then crashes every time I open that specific document, but not other documents (that don't have any Zotero citations). Initially I thought maybe it wasn't Zotero related because the corrupted document crashes even in safe mode, but I have been able to reproduce this exact issue multiple times with different docs just by using Zotero citation in a new document. If I don't add any citations in a fresh document, there is no issue. I have deleted endnote from Word and my computer as a whole, deleted all old field codes from the doc, uninstalled and reinstalled the Word add-on, and repaired the Microsoft app. The frustrating thing is that this only becomes an issue after 50 or so citations, so I waste all this time adding citations to my new doc not knowing when it's going to crash or if I've fixed the issue. This is making me want to use a completely different reference manager but my manuscript is due tomorrow.

Report ID:1676183104

dstillman · December 22, 2023

Do you mean that Word is actually closing, or do you just mean that it's freezing? If the former, what exact Word version? If the latter, how long have you waited?

In a large document, make sure you've disabled "Automatically update citations" in the plugin's Document Preferences window.