Error Report ID 912043217 Sync trouble

Anthony J. Langlois

I've not been able to sync with my webdav server for some time now - probably a couple of months. I have the latest version and the latest firefox. using Mac - latest op. system there too.

dstillman

What's the error message?

Anthony J. Langlois

it says a webdav file sync error has occured. asks to restart firefox and try again - have done so, but get the same message.

dstillman

There are no Zotero errors in the error report. You need to send in the error report after receiving the error and before restarting Firefox.

Anthony J. Langlois

ok, well, that is what I thought I had done.

So I have tried again. Here is a new error report number. I have not yet restarted firefix. Error report ID 1487358203

I'll be signing off soon as it is rapidly approaching midnight over here in Aust!

dstillman

Hmm, not sure why any errors aren't coming through, but how about a Debug ID for the sync attempt?

Anthony J. Langlois

Hi Dan.

First time I've done this, so not sure how it will go. In particular, Zotero has not given me any Debug ID number - or, at least, not obviously, and I don't know where to look.

So, in case you didn't get the output, here it is...:

[extra output removed — D.S.]

(3)(+0000000): HTTP OPTIONS for https://****:****@****/zotero/****/zotero/

(1)(+0000250): Unexpected status code 401 caching authentication credentials in Zotero.Sync.Storage.Session.WebDAV.getLastSyncTime()

[extra output removed]

dstillman

(It should give you a Debug ID after you submit the output to the server.)

The error indicates a problem with your WebDAV server or configuration. Re-verify your server from the Sync pane. If it passes, you'll have to talk to your server administrator (or test that same path with another WebDAV client).

Anthony J. Langlois

thanks Dan. Yes, it seems the problem is with the server, it doesn't verify. Should have checked there first. Thanks for your help and sorry to bother you!

best,

ajl