rc5 sync issue

Paul_McNaughter · February 4, 2010

Hi again,

Upon updating to rc5 I have got the following message when trying to sync.

"The file 'jp0105488%2Ef2s.tif' is in use and cannot be updated. Please close the file or restart your computer and try syncing again."

I have since deleted this file from the library and restarted my pc to no avail. I have submitted the error report with ID 1048533726.

Thanks for your help guys,

Paul

dstillman · February 4, 2010

I suspect you simply didn't empty the Zotero trash, but you shouldn't need to do delete the file.

Do you have anti-virus software installed?

LeBatou · February 5, 2010

Hi,
I've exactly the same problem. I deleted the file from my two Zotero (on 2 computers) and from the website, but still have this message (bug report 1660925358).
What is the Zotero trash ? I didn't see it...
I use Symantec Antivirus 10 on the computer with the error message, and Avast! 5 on the one without error message.

dstillman · February 5, 2010

The Zotero trash is in the left pane of Zotero, but first try disabling your anti-virus software.

LeBatou · February 5, 2010

Thanks, emptying the trash worked well...I can't disable my antivirus software, because this is a professionnal computer and this function is locked.
By the way, I think I'm gonna get googles... I never noticed the trash was there !!!