Zotero 7 Beta: After loading Z7.52, got warning from Word about Zotero.dotm

DonnaCoxBaker · November 30, 2023

I just installed 7.0.0-beta.52+2f8e536f2 (64-bit), then went into a Word document. Word displayed this message across the top:

ADD-IN ALERT Word detected an issue with 'Zotero.dotm.' It caused Word to start slowly.

It gives me a button to disable the add-in.

I clicked on the error and it says "Average delay: 4.94 seconds."

adomasven · December 1, 2023

This isn't something we have ever seen and changes in the Zotero beta are highly unlikely to cause something like this. Restart your computer and try opening Word again. If it still happens, remove Zotero.dotm from your Word startup folder https://www.zotero.org/support/word_processor_plugin_manual_installation#locating_your_word_startup_folder

DonnaCoxBaker · December 1, 2023

Thanks, @adomasven. After rebooting and going back into Word, I got the same error. In looking at the instructions you put the link to, I'm finding something that could be the problem or could have nothing to do with it. It tells me to look for my Zotero program folder in c:\Programs(x86)\Zotero. I have the Programs(x86) folder, but my Zotero folder is in Programs, instead. I'm on a 64-bit machine. Am I set up incorrectly?

dstillman · December 1, 2023

No, sorry, Zotero 7 64-bit would be in C:\Program Files, not C:\Program Files (x86) — that was a mistake on the page.

DonnaCoxBaker · December 2, 2023

I have five Zotero profiles, but six copies of zotero.dotm, on my computer. The fifth one is in the STARTUP folder, but the sixth was added when I installed the new copy of the Z7 beta. Could this be causing the problem? I wanted to check that before I deleted the one in STARTUP.

Here are all my dotm's:
https://drive.google.com/file/d/1pm63brJL2KXfj9PHW8Z3ZiGRo2RnTsKd/view?usp=sharing