Issues syncing files after server upgrade, but only on some computers, not all

vtosevski
Dear Zotero team,

I have submitted a report ID 873104780 and a debug output ID D462456866.

I have hosted my library files since many years now on my private WebDAV server running on TrueNAS CORE. Recently I upgraded the OS to TrueNAS SCALE, where the native WebDAV service has been discontinued in favor of the new dockerized App. More on the latter here: https://www.truenas.com/docs/scale/scaletutorials/apps/communityapps/webdav/

By all accounts and metrics, I have successfully deployed the new WebDAV app and it functions as expected per TrueNAS instructions. However, 2 out of 3 computers I use, running Zotero and syncing to the server are now having issues and won't sync files anymore. Details are in the submitted report and and debug output. I was readying to write to the app developers but peculiarly, the 3rd computer works just fine. So, I am at a loss here, not sure where the problem lies.

Can you, please, provide some guidance?

Thanks a lot in advance!
  • vtosevski
    Dear Zotero team, I can add one fresh piece of information, which probably points away from Zotero as a source of the problem. Namely, the 2 computers having issues are on the home network, same as the new WebDAV server. The 3rd computer working fine is outside of the home network. I just did a test and connected my home laptop via mobile phone hotspot - the file sync worked fine then. So, it seems that computers on the home netwrok are having problems, while outside ones are working fine.

    Do you have any insights as to why that might be?

    Thanks!
  • dstillman
    edited November 30, 2023
    Your WebDAV server returned an HTTP 0 error for a GET request.

    If you receive this message repeatedly, check your WebDAV server settings or contact your WebDAV server administrator.
    Yes, it's not a problem in Zotero. Some of your WebDAV requests are just being blocked.
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