An error occurred downloading an article from the web of science to zotero

nzx123

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at eval (eval at (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/sandboxManager.js:63:4), :103:27)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/translation/translate.js:339:8
at Zotero.Translate.Import._runHandler (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/translation/translate.js:1055:32)
at run (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/translation/translate.js:183:23)
at Object._itemDone (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/translation/translate.js:237:11)
at Object._itemDone (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/sandboxManager.js:89:17)
at Zotero.Item.complete (eval at (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/sandboxManager.js:63:4), :1:432)
at ItemMap.save (eval at (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/sandboxManager.js:63:4), :304:8)
at ItemMap.scanLine (eval at (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/sandboxManager.js:63:4), :178:10)
at doImport (eval at (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/sandboxManager.js:63:4), :110:7)" {file: "[object Object]"}]


ID 576011347

dstillman

We always need an example URL (or, for sites without permalinks, exact steps to select the right database, reproduce the search, and/or get to the record) for problems with saving.

mjthoraval

Here is an example for me, where it only saves a Snapshot of the webpage.
https://www.webofscience.com/wos/woscc/full-record/WOS:001018112000001
I can get the link to the article page from my profile: https://www.webofscience.com/wos/author/record/1633116
Chrome: The Debug ID is D2075992689.
Zotero: The Debug ID is D1201904434.

dstillman

(3)(+0000001): Translate: Beginning translation with Web of Science Nextgen

HTTP POST https://www.webofscience.com/api/wosnx/indic/export/saveToFile failed with status code 500

Thanks. (I don't have access to Web of Science at the moment, so someone else will need to take a look.)

Zhangchen99.

I also have this problem with wos，but other websites are ok

adamsmith

COuld you also post a a sample URL as well as debug from the Zotero connector? The example mjthoraval posts above works for me.