"Error: Selected field SsyYUb not returned from Docs backend

davegrahamsquire

Here's the error I get. I've submitted the report (Report ID: 183793034)

[JavaScript Error: "Error: Selected field SsyYUb not returned from Docs backend
at Zotero.GoogleDocs.ClientAppsScript.cursorInField (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/clientAppsScript.js:420:9)
at async Object.editField (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero-google-docs-integration/googleDocs.js:120:16)" {file: "[object Object]"}]

Any thoughts? Please help! Thanks!

dstillman

Try disabling all other browser extensions and reloading Google Docs.

davegrahamsquire

I've tried multiple times and I'm still seeing this issue. What else can I do? Thanks

adomasven

Are you trying to edit an existing citation, or insert a new one? If you are trying to update text that says {Updating}, you will likely get this error. You need to remove it and try inserting a citation again. If this happens in a new document while inserting a citation, you certainly have to try with other browser extensions disabled.

davegrahamsquire

I've tried both, multiple times. I've disabled all other browser extensions.

I'm getting a slightly different error message now. When I insert a citation a window comes up which says "Zotero is updating your document" which never leaves (I've waited for 10-20 minutes multiple times). If I close the Google Doc, and reopen, then go to the place of the citation I see the {Updating} thought now I get this error when I click on the updating

"Selected field Fcm3cL not returned from Docs backend"

Any idea what could be going on?

Thanks,
Dave

adomasven

Make sure you look through open Zotero windows when this occurs. You should see a document preferences or citation dialog when the message is displayed. If you don't see one, produce a Debug ID from Zotero after restarting Zotero and your browser for an attempt to cite.