OO plugin does not work

tom7320

Hi!

I really love zotero but the OO plugin drives me crazy... At home everything works just fine. At work I always get this annoying error message as soon as I hit any of zotero's buttons within OO:

"An error occurred communicating with zotero"

At work we have access to the internet by a proxy server. Within firefox I use FoxyProxy to change proxy settings. I tried all hints within the troubleshooting section but no one solved my problem. Especially I tried to disable the proxy via Internet Explorer's connection menu. But still the same error... :-(

Unfortunately now I don't know anything else I could try. Help would be appreciated...

Thanks a lot!

Tom

Windows XP SP2
Open Office 3.1.1, Plugin 1.0b4
Firefox 3.5.7
Zotero 1.0.10

dstillman

The 1.0 plugins are no longer supported, but you can upgrade to 2.0. The 2.0 plugins use a different mechanism to connect to Zotero.

tom7320

Thanks for your answer! Unfortunately this does not work either. The zotero toolbar appears within OOo, but as soon as I click on it it says "Zotero OpenOffice Integration could not communicate with OpenOffice.org because the Java UNO runtime directory specified in the Zotero OpenOffice Integration preferences does not contain a "ridl.jar" file.". Java is properly installed on this computer.

I'm a little bit disappointed because zotero perfectly fits my needs. But without a working word processor integration it's totally useless for me... :-( Since I work on different computers I need a solution that works smooth from a USB stick installation of OOo and FF...

Thanks a lot!

Tom

adamsmith

Hi - this has so far only come up on Linux systems, but the procedure to fix it should be the same on windows:
http://www.zotero.org/support/word_processor_plugin_troubleshooting#openoffice_plug-in_directory_paths
if that doesn't help, search the forum for ridl.jar there are a number of threads dealing with this.

tom7320

Hm, I can not find ridl.jar on my computer even though java is properly installed and working?!? Is ridl.jar part of the JRE or OOo? How do I install it?

THX!

Tom

fbennett

http://forums.zotero.org/discussion/8795/openoffice-plugin-error-firefox-could-not-load-the-component/#Comment_41327

tom7320

OK, it seems to work now. If someone wants to install Zotero and the OOo Plugin one has to enter the appropriate paths manually. In my case it is:

file:///F:/PortableApps/OpenOfficePortable/App/openoffice/URE/java
file:///F:/PortableApps/OpenOfficePortable/App/openoffice/program

After that you can successfully install the OOo Plugin. At least at home it works now on Mac OS X and Win XP. On monday I'll try at work...

Thanks for your help!

Tom

tom7320

Unfortunately it does not work in my office... :-( Firefox says (in German):

"Firefox konnte die zur Kommunikation mit Ihrer Textverarbeitung notwendige Komponente nicht laden. Bitte stellen Sie sicher, dass Sie die korrekte Firefox-Erweiterung installiert haben, und versuchen Sie es dann erneut.".

In English: "Firefox was not able to load the component to communicate with word processor" or similar.

Now I'm stuck again...

adamsmith

well the troubleshooting steps should be the same as outlined in either the thread fbennett links to or the troubleshooting section.
Let us know what of that you have tried.

tom7320

Hm, ok, I think I found the problem. Java _is_ installed on my office machine but in "Windows control panel -> Java Control Panel -> Advanced -> Default Java for browsers" Mozilla is _not_ checked. I can enable it but next time I open the Java Control Panel it's unchecked again. I think that this is the reason why it's not working. Is there a way to solve that issue? I do not have (and don't want) admin privileges on this machine...

THX!

Tom

tom7320

Now it looks more like a Java problem and not a Zotero issue. However I'd appreciate if anyone knew a solution for that problem.

Thanks again!

Tom