Zotero Word Plug-in not connecting to Zotero library

Hello Forum!
My Word Plug-in just spontaneously broke.
I worked with IT guy at my organization who downloaded brand new copy of Word 365, uninstalled and reinstalled Zotero (trying the new Zotero 7 Beta) and checked every possible issue with no luck. Zotero is showing up on the toolbar just not connecting to my desktop library when I click on "Add/Edit Citation". Any thoughts for me?
Thanks so much,
Rachel
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