Upgrade StorageContinuous issues with zotero and mac
hi, im a law and science uni student and have been using zotero for the past 2 years. the past 6 weeks it will not work, i have tried everything (uninstalling zotero, uninstalling word, updating laptop, updating word, making sure everything is enabled), ive read so many discussion pages and done everything thats been reccomended but nothing works. i am nearing the end of the semester where all my big papers are due and really need zotero.
I can add one citation into word but as soon as i add a second, zotero crashes and closes and it is a nightmare.
I have the full report but i cant add it into this as it is too big, please help im desperate, thank you to anyone who can help.
Process: zotero [68422]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.26 (6.0.26)
Code Type: ARM-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-09-14 17:59:07.2698 +1000
OS Version: macOS 14.0 (23A5301h)
Report Version: 12
Anonymous UUID: 67055228-F46C-76EF-D13F-357D301CB307
Sleep/Wake UUID: 3419655A-7513-4A21-8974-81F004010049
System Integrity Protection: enabled
Notes:
PC register does not match crashing frame (0x7FF8930C3938 vs 0x7FF803115AEF)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
Exception Codes: 0x0000000000000001, 0x0000000000000068
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [68422]
VM Region Info: 0x68 is not in any region. Bytes before following region: 140722838273944
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
mapped file 7ffc96c98000-7ffcb9054000 [547.7M] r-x/r-x SM=COW ...t_id=267b2d43
Error Formulating Crash Report:
PC register does not match crashing frame (0x7FF8930C3938 vs 0x7FF803115AEF)
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x7ff803115aef flockfile + 18
1 libsystem_c.dylib 0x7ff80311a651 rewind + 45
2 libZoteroWordIntegration.dylib 0x13721c0a3 getTemporaryFile + 387
3 libZoteroWordIntegration.dylib 0x1372194c6 setTextRaw + 566
4 libZoteroWordIntegration.dylib 0x1372191b5 setText + 133
Model: Mac14,2, BootROM 10151.0.255.0.4, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Jul 8 2023 17:38:21 version 20.10.1051.0.8.7.156 FWID 01-4ac20195
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: Laptop, Apple Inc.
Thunderbolt Bus: Laptop, Apple Inc.
I can add one citation into word but as soon as i add a second, zotero crashes and closes and it is a nightmare.
I have the full report but i cant add it into this as it is too big, please help im desperate, thank you to anyone who can help.
Process: zotero [68422]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.26 (6.0.26)
Code Type: ARM-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-09-14 17:59:07.2698 +1000
OS Version: macOS 14.0 (23A5301h)
Report Version: 12
Anonymous UUID: 67055228-F46C-76EF-D13F-357D301CB307
Sleep/Wake UUID: 3419655A-7513-4A21-8974-81F004010049
System Integrity Protection: enabled
Notes:
PC register does not match crashing frame (0x7FF8930C3938 vs 0x7FF803115AEF)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
Exception Codes: 0x0000000000000001, 0x0000000000000068
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [68422]
VM Region Info: 0x68 is not in any region. Bytes before following region: 140722838273944
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
mapped file 7ffc96c98000-7ffcb9054000 [547.7M] r-x/r-x SM=COW ...t_id=267b2d43
Error Formulating Crash Report:
PC register does not match crashing frame (0x7FF8930C3938 vs 0x7FF803115AEF)
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x7ff803115aef flockfile + 18
1 libsystem_c.dylib 0x7ff80311a651 rewind + 45
2 libZoteroWordIntegration.dylib 0x13721c0a3 getTemporaryFile + 387
3 libZoteroWordIntegration.dylib 0x1372194c6 setTextRaw + 566
4 libZoteroWordIntegration.dylib 0x1372191b5 setText + 133
Model: Mac14,2, BootROM 10151.0.255.0.4, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Jul 8 2023 17:38:21 version 20.10.1051.0.8.7.156 FWID 01-4ac20195
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: Laptop, Apple Inc.
Thunderbolt Bus: Laptop, Apple Inc.
If you had posted here earlier, we would've told you immediately that you had to be running the Zotero 7 beta for Sonoma compatibility. We've now released Zotero 6.0.27, which adds Sonoma compatibility, so you can update to that.
But just to be clear, you should never install a beta OS version on the computer where you're trying to do real work, so you should switch back to the release version of Sonoma when it comes out and stay on the release track on your main work computer.
(Your laptop is also not "up to date", as you said in your email. You're running an early beta of Sonoma from July.)