Sync Error on MacOs [Report ID 1044593779]

Gavidia-Calderon

I have imported my Mendeley library into Zotero, using the MacOS client. When syncing, I see the following error:

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]



[JavaScript Error: "Error 400 for item 879F7LRK in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00001|001308|00404' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00001|001308|00404' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item HFP524BV in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00001|000944|00297' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00001|000944|00297' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item VQIAVZ6R in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00001|002387|00679' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00001|002387|00679' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item C8CWJW3B in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00002|000162|00171' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00002|000162|00171' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item 6GUGGKVW in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00001|002424|00691' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00001|002424|00691' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item VILRPTJP in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00000|001366|00540' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00000|001366|00540' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item HKSAC862 in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00000|000559|00315' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00000|000559|00315' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item 5K5PCZYZ in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00002|002654|00213' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00002|002654|00213' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item W5Y4PJFE in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00002|003635|00524' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00002|003635|00524' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Error 400 for item BAH9VXKK in My Library:

ZoteroObjectUploadError: Invalid sortIndex '00006|000390|00464' for HTML annotation"]

[JavaScript Error: "Invalid sortIndex '00006|000390|00464' for HTML annotation" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]

version => 6.0.27, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-GB, appName => Zotero, appVersion => 6.0.27, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.27, extension), Zotero Word for Mac Integration (6.0.7.SA.6.0.27, extension)

dstillman

Have you used the Zotero 7 beta? Did you work in Zotero at all before you got this error, or just import and sync? Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces this error?

Gavidia-Calderon

Thanks for looking into this. Regarding your questions:
- I just tried Zotero 7 beta. It shows the same error.
- The problem is only with syncing. I can use all the other features without a problem (i.e. adding references, adding notes to papers, etc).
- I reproduced the error with debug enabled. The Debug ID is D1488633224

Gavidia-Calderon

Any updates on this? the error still persists

dstillman

You didn't actually answer my questions from last September. I asked whether you worked in Zotero 7 before you got this error, or if you just imported from Mendeley into Zotero 6 and synced.

Gavidia-Calderon

Here are my answers:
- I created my Zotero account a long time ago (6 years maybe? Not sure what version was available then). I added a few publications back then, but I moved to Mendeley.
- Last year, I decided to go back to Zotero. I installed Zotero 7 in MacOS, imported my Mendeley library, and face the error reported.

dstillman

OK, but your original report above was from Zotero 6, and when I asked about Zotero 7, you said in response that you "just tried Zotero 7 beta" and got the same error. That would seem to suggest that you imported into Zotero 6?

Gavidia-Calderon

Yes, it appears so. This is what I found in the original post:

version => 6.0.27, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-GB, appName => Zotero, appVersion => 6.0.27, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.27, extension), Zotero Word for Mac Integration (6.0.7.SA.6.0.27, extension)

dstillman

It looks like you just deleted a huge number of items? Or you hadn't used Zotero in a while and those items were in the trash and were just automatically purged?

In any case, the item that was causing this was just deleted, so I'd guess that the sync would go through now.