Zotero cannot synch

busra.uyar

I realized Zotero on MacOS cannot sync my library when I start to use Zotero ion my iPad. On the iPad I cannot see the changes that I made on my library on MacOs.

When I click on the sync button, it gives this error report:

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "XML Parsing Error: not well-formed
Location: moz-nullprincipal:{a1c70fa9-e1d1-2c4b-855f-aaa536b04273}
Line Number 1, Column 2:" {file: "moz-nullprincipal:{a1c70fa9-e1d1-2c4b-855f-aaa536b04273}" line: 1 column: 2 source: "%0 Journal Article"}]

[JavaScript Error: "XML Parsing Error: not well-formed
Location: moz-nullprincipal:{d76987fc-3393-944c-bdb0-e29ab2f842c8}
Line Number 1, Column 2:" {file: "moz-nullprincipal:{d76987fc-3393-944c-bdb0-e29ab2f842c8}" line: 1 column: 2 source: "%0 Journal Article"}]

[JavaScript Error: "XML Parsing Error: not well-formed
Location: moz-nullprincipal:{dec8f213-b53c-7e41-b6a8-22ddf674c701}
Line Number 1, Column 2:" {file: "moz-nullprincipal:{dec8f213-b53c-7e41-b6a8-22ddf674c701}" line: 1 column: 2 source: "%0 Journal Article"}]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Request timed out after 5000 ms"]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Request timed out after 5000 ms"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

version => 6.0.27, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-US, appName => Zotero, appVersion => 6.0.27, extensions => Zotero Word for Mac Integration (6.0.7.SA.6.0.27, extension), Zotero LibreOffice Integration (6.0.4.SA.6.0.27, extension)

I would be very happy if I could get any help.

dstillman

If you're still having trouble, can you provide a Debug ID for a sync attempt that fails? (If you can't submit the debug output either, all network connections in your Zotero installation are just broken and you should see Connection Error.)