The Zotero Connector for Firefox works on my desktop, but not on my laptop

mmp997
This problem is rendering my Zotero useless. On both desktop and laptop, I have attempted to install the Zotero Connector. On my desktop, it appears to have worked: when I click the Extensions icon in the top right, I see "Zotero Extension". On my laptop, I see only "Zoom Extension", which seems to mean that the Zotero Connector is not functioning. What should I do?
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