Zotero 7: Error when syncing HTML attachments to a Windows 10 computer
I got a similar problem as in my previous post:
https://forums.zotero.org/discussion/106337/zotero-7-sync-error
I have narrowed it down to receiving HTML files on a Windows 10 computer.
Steps to reproduce with Computer 1 & 2 both being Windows 10 computers:
1) From Computer 1, User A: Import a webpage with snapshot from Chrome directly into a shared group. Then sync and wait for the sync to finish. The snapshot can open correctly on that computer for that user.
2) Go to Computer 2, User B: Sync. The sync works properly, in the sense that the html file is correctly downloaded (I can see the file from Right Click -> Show File and open it in Chrome). However, Zotero cannot open that file in the HTML Viewer, showing the following error:
Report ID: 1629487485
Debug ID: D167448521
- Computer 2 is a clean virtual machine. So you can rule out any fancy security software.
- If Computer 2 is Windows 11, it can open all HTML files in the HTML Viewer on Computer 2.
- If Computer 1 is Windows 11, the problem persists in Computer 2 with Windows 10. So the problem comes from the receiving computer.
- Items with PDF file attachments are always fine. The problem is only with HTML files.
- Importing to the main library (vs. a shared group) also triggers the problem when receiving on a Windows 10 computer. So it is not related to the shared group or having different users.
- Installing Zotero 6 on top of Zotero 7 sovles the problem: the sync is successful without any error in Zotero 6. Then resinstalling Zotero 7, everything is fine...
Hopefully you can reproduce and track down the problem.
https://forums.zotero.org/discussion/106337/zotero-7-sync-error
I have narrowed it down to receiving HTML files on a Windows 10 computer.
Steps to reproduce with Computer 1 & 2 both being Windows 10 computers:
1) From Computer 1, User A: Import a webpage with snapshot from Chrome directly into a shared group. Then sync and wait for the sync to finish. The snapshot can open correctly on that computer for that user.
2) Go to Computer 2, User B: Sync. The sync works properly, in the sense that the html file is correctly downloaded (I can see the file from Right Click -> Show File and open it in Chrome). However, Zotero cannot open that file in the HTML Viewer, showing the following error:
The also shows errors:Error
Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIZipReader.close]
Report ID: 1629487485
Debug ID: D167448521
- Computer 2 is a clean virtual machine. So you can rule out any fancy security software.
- If Computer 2 is Windows 11, it can open all HTML files in the HTML Viewer on Computer 2.
- If Computer 1 is Windows 11, the problem persists in Computer 2 with Windows 10. So the problem comes from the receiving computer.
- Items with PDF file attachments are always fine. The problem is only with HTML files.
- Importing to the main library (vs. a shared group) also triggers the problem when receiving on a Windows 10 computer. So it is not related to the shared group or having different users.
- Installing Zotero 6 on top of Zotero 7 sovles the problem: the sync is successful without any error in Zotero 6. Then resinstalling Zotero 7, everything is fine...
Hopefully you can reproduce and track down the problem.
Debug ID: D945054142
It is again from a sync of HTML files.
So it seems that both error are triggered by syncing HTML files on Windows 10.
This time, reinstalling Zotero 6 and then 7 only solved the problem for one of the 2 problematic files. I still get a sync error: Report ID: 765268368
There seems to be a bit more information: [Replace the * with < as it seems to break the display.]
Debug ID: D599758658
Reinstalling again Zotero 6 and then again Zotero 7 solved the problem.
I am still getting the Facebook error shown above:
Report ID: 643164384
Debug ID for a succesful sync and opening of the problematic files: D856475328