Word Plug-In

brandiginty
When I bought a new computer I had to redownload the Zotero software. I logged in and the library loaded just fine, but the plug in for Microsoft Word is not working. I have the 2019 Student version on my computer. How do I get the Word plug-in to work?

I have tried the steps in the troubleshooting section of the website. They directions/steps are incredibly hard to follow and to be honest, it isn't working. What do I do?

PS. Why can't they just frickin have a real person to talk to?
  • dstillman
    See Zotero Toolbar Doesn't Appear, and if you're still having trouble let us know exactly what you tried, in your own words, and what happened at each step. If you're confused by something, quote it and say exactly what you're confused by.
    Why can't they just frickin have a real person to talk to?
    See How Zotero Support Works. To be clear, you're talking directly to a Zotero developer within a few minutes of posting.
  • brandiginty
    Thank you so much! I clicked on your live link you provided to the helps page, and this single step fixed the problem:

    In the Cite pane of the Zotero preferences, open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor.

    You're the best!
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