Error in Word 2016

JanMerg
Hello, I am contacting you to ask for an advice how to deal with the problem of the malfunctioning of the zotero. I started using zotero yesterday and an update took place. I have a problem with citations and bibliography creation now. Below I am sending some messages which I got from the zotero error window.

[JavaScript Error: "Integration.Session.editBibliography: called without loaded citations" {file: "chrome://zotero/content/xpcom/integration.js" line: 2328}]
[JavaScript Warning: "Unknown property ‘user-select’. Declaration dropped." {file: "resource://zotero/note-editor/editor.css" line: 1}]
[JavaScript Warning: "Error in parsing value for ‘word-break’. Declaration dropped." {file: "resource://zotero/note-editor/editor.css" line: 1}]
[JavaScript Error: "Integration.Session.editBibliography: called without loaded citations" {file: "chrome://zotero/content/xpcom/integration.js" line: 2328}]

The document is new, empty. The citation does map, but the clipboard is empty. It does not create a bibliography.
I have updated Word (ver. 16), reinstalled zotero and plugins. It still doesn't work. I found a couple of references to error messages in the discussion forum, but they are unresolved.
I have the citation database linked to its own directory.
Please advise me how to proceed. Thank you for your help.
Sincerely, Jan
  • adomasven
    Please submit a Report ID. Are you using the Zotero tab in Word or have you set up custom buttons for Zotero in Word's quick access area?
  • JanMerg
    Report ID is 289931360. I use Zotero tab.
  • adomasven
    The citation does map, but the clipboard is empty
    What do you mean here?

    Can you describe in detail what you're doing in a new document?
  • JanMerg
    Hello,
    I.e. the quote is highlighted in grey, but if you do "display field codes" it's blank. In older functional documents there was a hyperlink to the data of that citation.
    I have sent an pokus.docx file to support.
    Regards
    Jan
  • adomasven
    Does it work if you use a default citation style like Chicago?
  • JanMerg
    Yes, it works for Chicago style, but I had to create a completely new file. I found that zotero starts to crash when inserting a particular quote, it already works for other styles.
    I exported the quote to an rdf file. The file contains a character that do not exist in code page 1252. Even though I replaced this character in the txt editor and imported the quote into zotero, zotero crashes. Can I send this to you for support?
  • JanMerg
    other quotes don't work
    that have special characters e.g. č
  • adomasven
    Submit a Report ID after reproducing the error in a new document.
  • JanMerg
    449843916
  • adomasven
    This happens in a new document with Chicago style? Are you using the footnote style or author-date? What's the full version number of Word that you are running? Have you customized your Normal template in Word?
  • JanMerg
    Yes, also in the new documentary with Chicago style.
    Word: Microsoft® Word for Microsoft 365 MSO (version 2307 Build 16.0.16626.20170) 32-bit version
    No, I didn't customize the Normal template in Word, or I didn't consciously do it
  • adomasven
    Try resetting the Normal.dotm file.

    Did citing with Zotero work well for you before? Do you have other Word extensions installed? Can you try disabling them?
  • JanMerg
    I tried, but it didn't help
    yes, it worked fine for me before
    other Word extensions - this is a listing of the extensions in my Word

    Active application supplements
    Zotero.dotm-----C:\Users\Jan\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm-----Template
    ABBYY PDF Transformer 4 MSWord COM Add-ln-----C:\Program Files (x86)\ABBYY PDF Transformer+\TRIntegration.dlI-----COM Architecture Add-on
    WORD Custom Addin-----C:\Program Files (x86)\PlotSoft\PDFill\PDFWriter\PDFillPDFButton_Word.dll-----COM Architecture Complement
    Scale converter (Scale converter)-----C:\ProgramFiles (x86)\Common Files\Microsoft Shared\Smart Tag\METCONV.DLL-----Action
    Date (XML)-----C:\ProgramFiles (x86)\Common Files\Microsoft Shared\Smart Tag\MOFL.DLL-----Action
    Phone number (XML)-----C:\ProgramFiles (x86)\Common Files\Microsoft Shared\Smart Tag\MOFLDLL-----Action
    Instant Messaging Contacts (English)-----C:\ProgramFiles (x86)\Common Files\Microsoft Shared\Smart Tag\IMCONTACT.DLL-----Action

    Inactive Application Add-ins
    ActionsPane Schema for Add-lns-----c:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\ActionsPane3.xsd-----XML Schema
    Microsoft Actions Pane 3-----XML extension package-----
    Time (XML)-----C:\Program Files (x86)\Common Files\Microsoft Shared\Smart Tag\MOFL.DLL-----Action


    I disabled the COM extensions, but it didn't help
  • adomasven
    Did you restart Word after disabling other extensions? Did you install any of these before the last time Zotero worked for you?
  • JanMerg
    yes, it was also restarted, I also created a new normal.dotm
    No, I didn't install anything new
    my wife has version 6.0.23 and there it goes
    clearly the problem is in the encoding, records that do not contain special characters do not do the problem
  • adomasven
    clearly the problem is in the encoding, records that do not contain special characters do not do the problem
    Yes, citations that use special characters or formatting require a more complicated process to insert, but there is no bug in Zotero. Usually these types of errors are caused by user configuration.

    Do you run any proprietary security software? Can you try disabling it temporarily? Can you create a new windows user account and see if it works there?
  • JanMerg
    Hello, I have tried a number of options, although I don't know how to disable antivirus for example (company computer), but nothing has helped. Apparently the problem is only local on my windovs. Thank you for the advice. Alternatively, do you have any other tip besides reinstalling windovs? Could I detect settings in the registries that zotero uses? My global windovs encoding setting (via PowerShell) is 1250 (CodePage).
  • adomasven
    This is certainly not caused by Zotero settings. It's either Word settings or some system-wide configuration. Testing in a new Windows user account would be the simplest next troubleshooting step, if you haven't tried it yet. If it doesn't work (or you cannot create another account due to administrative policies on this computer), then it's not necessary, that a Windows reinstall will help either, since it's possible that the error is caused by the way your company setup the computer. You could ask your IT to test Zotero on another company computer.

    Otherwise there's also an option of writing with LibreOffice or Google Docs.
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