Upgrade StorageiPad/iPhone not syncing papers from Desktop
Debug ID: D291163078
Hi everyone,
My desktop computer and Zotero.org online library both have some papers that are not showing up on either iPad nor iPhone.
I have followed these steps (https://www.zotero.org/support/kb/files_not_syncing), and everything else seems to be working.
Summary:
- The attachment files are accessible from my computer
- They are also available and viewable from my online library
- Attachments are stored in Zotero data directory (default: /Users//Zotero)
- Even though there was some error icon next to the sync icon when I first openend my computer, I clicked "sync" and it went away. It hasn't come back. after restarting the application.
- I also get no sync error messages when pulling down and syncing on my mobile devices.
- I'm using Zotero storage on all devices (not WebDAV)
- I'm using the same account on all devices (my personal account)
- My storage usage is at 56%, so that shouldn't be a problem
- the decision diagram on the "files not syncing" page linked above led me to the last sentence, which is "If Device B is an iPad or iPhone, generate a Debug ID for an attempt to open the file and post it to the Zotero Forums." So the Debug ID is D291163078. But I wasn't able to try to open any files, since the items just not there to begin with. I have two papers in collection X on my iPad, but 16 on my desktop and online libraries. What I did instead was to try to sync my iPad again, and sync my computer.
I hope this isn't just the result of a silly mistake. Thank you very much for the help!
Hi everyone,
My desktop computer and Zotero.org online library both have some papers that are not showing up on either iPad nor iPhone.
I have followed these steps (https://www.zotero.org/support/kb/files_not_syncing), and everything else seems to be working.
Summary:
- The attachment files are accessible from my computer
- They are also available and viewable from my online library
- Attachments are stored in Zotero data directory (default: /Users//Zotero)
- Even though there was some error icon next to the sync icon when I first openend my computer, I clicked "sync" and it went away. It hasn't come back. after restarting the application.
- I also get no sync error messages when pulling down and syncing on my mobile devices.
- I'm using Zotero storage on all devices (not WebDAV)
- I'm using the same account on all devices (my personal account)
- My storage usage is at 56%, so that shouldn't be a problem
- the decision diagram on the "files not syncing" page linked above led me to the last sentence, which is "If Device B is an iPad or iPhone, generate a Debug ID for an attempt to open the file and post it to the Zotero Forums." So the Debug ID is D291163078. But I wasn't able to try to open any files, since the items just not there to begin with. I have two papers in collection X on my iPad, but 16 on my desktop and online libraries. What I did instead was to try to sync my iPad again, and sync my computer.
I hope this isn't just the result of a silly mistake. Thank you very much for the help!
-
dstillmanThat page is for file syncing. If you're not seeing items, see Changes Not Syncing.
This discussion has been closed.