Upgrade StorageUnable to add citations in google docs
Hi! I am unable to add citations using Zotero in google docs - I just started using Zotero recently and it worked one time when I started and since then has stopped. When I click the 'Z' icon in google docs, sometimes it will bring up the citation selection style box, and once I click 'ok' the green progress bar comes up and runs forever (3+ hours), it says 'updating your document' forever (3+ hours), and then afterwards I click the 'Z' again and nothing happens.
I have tried: 1) made sure zotero is running and updated, 2) uninstalling and reinstalling zotero, 3) closing and re-opening zotero, 4) reloading google docs, 5) trying another citation software with google docs citations (paperpile) and that works fine (and then I uninstalled it afterward b/c I know having another citation software installed in google docs can cause issues). Anyone know how else I can fix this issue? Thanks!
I have tried: 1) made sure zotero is running and updated, 2) uninstalling and reinstalling zotero, 3) closing and re-opening zotero, 4) reloading google docs, 5) trying another citation software with google docs citations (paperpile) and that works fine (and then I uninstalled it afterward b/c I know having another citation software installed in google docs can cause issues). Anyone know how else I can fix this issue? Thanks!
If you don't think it's that, try disabling any other browser extensions, and then restart Zotero and your browser and try again, and if it still happens restart Zotero again and provide a Debug ID from the Zotero Connector for reproducing this.