Does not open any file

maryamrezaei
edited July 21, 2023
My software is updated, I also checked update for Zotero, there was no update. When I open the Zotero, it does not open any of the files, and it takes alot of time just loading!!!
i have not logged in zotero for some month. Now, when I open the zotero and I go to the saved folders I still can see my files, but when I click on them, nothing opens and an empty page shows"loading", but nothing could br loaded,
the debug ID is 758614
  • dstillman
    Can you say more? What exactly happens? Can you provide a Debug ID for Zotero startup through reproducing the problem, using the "Restart with Logging Enabled…" option?
  • maryamrezaei
    edited July 21, 2023
    i have not logged in zotero for some month. Now, when I open the zotero and I go to the saved folders I still can see my files, but when I click on them, nothing opens and an empty page shows"loading", but nothing could be loaded,
    the debug ID is 758614
  • dstillman
    That's not a Debug ID. Can you try again?
  • maryamrezaei
    The Debug ID is D1044102341.
  • maryamrezaei
    I am testing all my files, zotero opens some of them and does not open some other of them. seems wierd!
  • dstillman
    edited July 21, 2023
    Win error 8 during operation allocate on file C:\Users\[…]\Zotero\storage\JGYDF35C\[…].pdf (Not enough memory resources are available to process this command.
    Your computer may be running low on memory. Try restarting your computer and not reopening as many programs. Low disk space could also be contributing to this.

    If you have an extremely large PDF open, it's also possible you could be getting this even if you're computer isn't low on memory, in which case the Zotero 7 beta would fix that, but I don't believe we've ever seen that before, so I'd guess that isn't the problem.
  • maryamrezaei
    I am not low in memory, but I have many web browser windows open. could it be a reason?
    I will restart the computer and will close the browser windoes to see what will happen
  • dstillman
    How are you determining that you're not low on memory? (To be clear, memory and disk space are different.) Having many browser windows and apps open can certainly cause you to be low on memory. In any case, yes, you should restart and try with fewer things open.
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