Zotero not available in google docs.

parthraj.oviva
Hi team, I have downloaded the Zotero application and the chrome extension as well.
However I am not able to use Zotero in the google docs. I have no option for "zotero" next to the help in the google docs.

Debug id: D1555630603

Can someone please help?
  • dstillman
    Reload Google Docs, and if you still don't see it disable other browser extensions and try again. If you're still having trouble, take a screenshot, upload it somewhere (Google Drive, Dropbox, etc.), and provide a link here.
  • parthraj.oviva
    Hello, I have tried disabling other extensions and still can't see it.
    here is a screencast:
    https://web.tresorit.com/l/IZnMv#B3om_m7uNjDH2t4ywtcF7w

    the new debug id is: D165438070
  • dstillman
    Yeah, so your Zotero Connector doesn't have the normal permissions — it should list more things under Permissions when you click Details in the Extensions pane. You can try uninstalling and reinstalling it, but I'd guess this is due to your browser being managed by work and their blocking what extensions can do. So you might need to ask your IT department.

    For reference, see the relevant section of our privacy policy.
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