WebDAV (4share) upload failed

Gh0str1der

Hi,

I recently migrated my WebDAV storage from box.com to 4shared.com because of the discontinued WebDAV support of box.com. My zotero file database is ~ GB in size on my disk. The sync to 4shared.com went well up to a total server storage size of 5.62 GB. Some files, however, failed to upload. Even after following the zotero instructions regarding sync issues ("reset file sync history") I do not see any successful traffic with the server. 4shared shows a daily traffic of 0 bytes, and the debug log shows the following errors:

[JavaScript Error: "WebDAV verification failed"]

[JavaScript Error: "XML Parsing Error: no root element found
Location: https://xxx@gmail.com:****@webdav.4shared.com/zotero/
Line Number 1, Column 1:" {file: "https://xxx@gmail.com:****@webdav.4shared.com/zotero/" line: 1}]

[JavaScript Error: "Upload request 1/ZYZCG7QQ failed"]

[JavaScript Error: "Request timed out"]

I submitted the full log under ID D1101114906.

The expected outcome is the successful upload of the file (e.g., file "ZYZCG7QQ").

Thanks for your help!

dstillman

It's a timeout making a request to the server. We couldn't tell you any more than that.

Gh0str1der

Any suggestion on how I could further investiage the issue? The problem exists already for two weeks, it's not temporary. Thanks.

adamsmith

4shared has a file number limit for its webDAV, that, given the size of your database, you could be hitting (Maximum 5,000 files per folder (≈2,500 Zotero attachments).)
For anything else, you'd have to contact their support.

Gh0str1der

Oh, I wasn't aware of that. Thanks, that will be the issue!