Upgrade StoragePDF not synchronizing after adding it in iOS Zotero app
Debug-ID: D1584646389
Hi everyone! I have a problem with sync from iOS after adding an attachment on iOS to Zotero (via "add attachment" button in the file record). It only synchronizes the name but not the file. I am using Zotero storage for sync (unlimited plan). In my online library the file shows up as greyed out and I cannot open it. On my laptop the file shows up but gives me an error message when trying to open it:
"The attached file could not be found at the following path:
...Zotero/storage/L82IFKXF/out.pdf
I tried finding the solutions here (https://www.zotero.org/support/kb/files_not_syncing). I did not find a sync error on my iPad, yet after checking the online file library, step 5 only addresses computers, not iPads. So I do not know how to continue now.
To re-create the problem, I have run debug output logging to add a file the same way and then sync. After checking that the same error appeared again, I stopped the log (see debug-ID above).
(The actual file that I would like to synchronize has annotations in it. If, for some reason, sync won't work directly, is there a way to export the file with annotations from within iOS?)
Any and all help would be greatly appreciated!
Hi everyone! I have a problem with sync from iOS after adding an attachment on iOS to Zotero (via "add attachment" button in the file record). It only synchronizes the name but not the file. I am using Zotero storage for sync (unlimited plan). In my online library the file shows up as greyed out and I cannot open it. On my laptop the file shows up but gives me an error message when trying to open it:
"The attached file could not be found at the following path:
...Zotero/storage/L82IFKXF/out.pdf
I tried finding the solutions here (https://www.zotero.org/support/kb/files_not_syncing). I did not find a sync error on my iPad, yet after checking the online file library, step 5 only addresses computers, not iPads. So I do not know how to continue now.
To re-create the problem, I have run debug output logging to add a file the same way and then sync. After checking that the same error appeared again, I stopped the log (see debug-ID above).
(The actual file that I would like to synchronize has annotations in it. If, for some reason, sync won't work directly, is there a way to export the file with annotations from within iOS?)
Any and all help would be greatly appreciated!
I just logged the same again, in case it's already better: D1835329110 (The issue still persists.)
We'll investigate, but you can try searching for "TFDGD5LG" in the search bar. With any luck, that will bring up a note (or a parent item of a note). If you copy the note content into a new note, delete the old note, and empty the trash, that might fix this.