Zotero library does not sync on one device [report ID: 292506855]

martijn-16088166

Hey so I have one device where my library does not sync with the rest.
I'm using the desktop app on all my devices.
On the problem device I'm getting this in the debug info:

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

... repeating.

Not getting any other error messages.

I'm not connecting through any VPN's proxies, etc.

Both devices installs are on version 6.0.26 and are installed the same way, (through flatpak)
Firewall settings are untouched on both devices since install.

Tried reinstalling, different installation methods (i.e. using an RPM instead the flatpak), logging out and in agains, etc.

I haven't yet tried nuking the Zotero folder cause there's stuff there I want synced.

Any tips for what I can do next?
----
info:

report ID: 292506855

Version: 6.0.26

OS: Fedora-linux Workstation 38 (x86_64)

poettli

Looks very similar to https://forums.zotero.org/discussion/104941/sync-error

You should check https://www.zotero.org/support/kb/connection_error

dstillman

Hey so I have one device where my library does not sync with the rest.

@martijn-16088166: Well, meaning what? What's the actual problem you're encountering?

In general, see Changes Not Syncing, and if you're still having trouble provide the requested info.

Don't delete anything.

(The Connection Error page probably isn't relevant here. @martijn-16088166 can submit a Report ID, so Zotero can connect to the internet.)

martijn-16088166

Hey I figured it out, that Changes Not Syncing page was helpfull.