Change of password- not syncing

Pelin Sekerler

Hello,
I changed my online password yesterday and my desktop application stopped syncing.
The error that i get is "Request timed out". See below
How can I update the information in the app?
The only option I see is to unlink and relink the account.
But I'm not sure if I'll lose data if I do so.
Thanks a lot


[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Request timed out after 5000 ms"]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[additional output removed — D.S.]

version => 6.0.26, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-GB, appName => Zotero, appVersion => 6.0.26, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.26, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.26, extension)

dstillman

No, don't unlink the account. "Request timed out" means Zotero can't talk to the Zotero servers. This is a problem with your network connection, not a problem in Zotero, and it's not in any way related to your password.

See Connection Error.