Upgrade StorageCan't save an entry from webpage
Hi - my Zotero connector is installed and I've followed the trouble shooting but I'm unable to save entries from webpages.
An example of a pdf I want to save is here:
https://pdf.sciencedirectassets.com/272055/1-s2.0-S0885200623X00027/1-s2.0-S0885200623000108/main.pdf?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEGIaCXVzLWVhc3QtMSJHMEUCIFYjRJwwxNS1nK5WnbyE1AkmDUQ+0x29iWOkHRlVOZXzAiEA4HAOYT18Iwz+D7ae0rxkIlnMtjBhqkaI4weeaK5kdUAquwUIm///////////ARAFGgwwNTkwMDM1NDY4NjUiDEfEIe953uFB8lMyVCqPBU78CyP4lMJ9RRx9oTYFVEkMHwo0IFGvegnmfVanyMbJPGvl18c8ezfmxbPCLgUvNTKy7gtn6jyHx3tBNYAo1rImWMMqp891u+Rbf3uQKCGqrLNaLVpOy3o3nB7LjTeNkvPN7c9S/upcz/QxdsRR/AmEIvN9DbGE1ENMTyYAqijP8gRNeYayNEQvIXf9aLQ+bVA8XsReo7B/8U8zFLnSGlOgM71Hc//nu9HdpaZRomy8mil8Y1L2esqZjjaCz9tNpVeMuAP7SeTM7SdUjVsaCF2Hh85zdfK0NgxxVtGEEuxhZWGcKjM3oJNLi1IBNOLP5Bc8OXH6UTxDxG0lLY8ah2vwtV5ZFihst9i/lgLq0E8sM8qIEE637ISmNjLbwhO5z3SKoLBrgQ2SOwGUQKZbjHer+P7tHWtS0JiMb1T4Xe+Ry4BkvJOlHWvK6mU0Vt9nUHN02XPgaR54sNc/V27ykWr9grdU5l7s13OFTswiRCfmSwv6xWhVM83o5MSZABYdJDZJ6WhOzK4gZ3NFooR1hN8ZjFe/b68w8B5rCp5YZFM/EIm+87xAE+/cPcy8bZWgHwN39rMtPr6IkIYqhMp7xQiiCDPUL2TTk9TKrd9GJsUOXU0lz/8zOes2WwIzEn/X+LZoQq2uO1PFWLfah/jbvrGgXPcVh6GwQSVQdxZwYtcJeFud9F8HskAtjkaTzLBTAyQ9hOYgEqNckuvTdrE1ZeQsDwijEeKaw0XrtPskS1vU22fNWT4KGRzzz6gVxVQyswHzZR2VwuoAvErvbjaHc4HwAbR5NpzXru424v5PGDR6wDL/zO0lxdWH1K7QCkl6e4RTkSed42uE2+aM1ejBIuoOs+kWjkTbqu2AY2MzDYkwocjaowY6sQFIwqP85jeyrH2xd4xN/qanr4t9JmxRsh8b6WAlssIKP4KxBIDC4RUSAPS+geqXckCdAGw73mcDyfetn0dQSK+DBNF/u783awze2J76fdg8QtnouvSyCRsMbgrb/5EGzzhHKXCbdu9AiflOXq2f4Gwdl/BanulDqHyipSbSXk7ZK8tdX1xiirAFx5U91EPekSwbxJ3gX74diTd1U0UlSfXvc7d6MILko+3ExKeFBb0EVJs=&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20230531T023402Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTY63LFEQAF/20230531/us-east-1/s3/aws4_request&X-Amz-Signature=aa1d48e574f131a9df4b701f764bbd5b24d016900c71faddaa7f81cc35df69d4&hash=83e284aad325dc5bd93d8454f5d86b9d19b34e7868c7f0eaffbfc8664b626b69&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S0885200623000108&tid=spdf-9497e2c6-d440-440e-9084-eccd0ec3fbc3&sid=a8d964c8313c044bff1845c809d7dfa97ed3gxrqa&type=client&tsoh=d3d3LXNjaWVuY2VkaXJlY3QtY29tLmV6cHJveHkudW93LmVkdS5hdQ==&ua=071359050801005f0105&rr=7cfbd0bfbd5fa894&cc=au
The Debug ID is D1249234065.
Error message: An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.
Thanks in advance..
N
An example of a pdf I want to save is here:
https://pdf.sciencedirectassets.com/272055/1-s2.0-S0885200623X00027/1-s2.0-S0885200623000108/main.pdf?X-Amz-Security-Token=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&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20230531T023402Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTY63LFEQAF/20230531/us-east-1/s3/aws4_request&X-Amz-Signature=aa1d48e574f131a9df4b701f764bbd5b24d016900c71faddaa7f81cc35df69d4&hash=83e284aad325dc5bd93d8454f5d86b9d19b34e7868c7f0eaffbfc8664b626b69&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S0885200623000108&tid=spdf-9497e2c6-d440-440e-9084-eccd0ec3fbc3&sid=a8d964c8313c044bff1845c809d7dfa97ed3gxrqa&type=client&tsoh=d3d3LXNjaWVuY2VkaXJlY3QtY29tLmV6cHJveHkudW93LmVkdS5hdQ==&ua=071359050801005f0105&rr=7cfbd0bfbd5fa894&cc=au
The Debug ID is D1249234065.
Error message: An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.
Thanks in advance..
N
Edit: The OP's link didn't not open a pdf but a webpage in my web browser. I then (incorrectly) assumed the problem was related to the fact that the webpage was not the article page. Hence the link I posted. Sorry for the trouble
@nad45, while you should always try to save from the article page, not from the PDF, in this case the problem is just that you're using Safari. Saving from the PDF URL here works fine in other browsers, but due to technical limitations in Safari, the Zotero Connector for Safari isn't able to save PDFs on some sites that use more complicated cross-site cookies.
So for this you'll need to either switch to a different browser or download the PDF to disk and drag it into Zotero.