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I can't get the plug-in to re-install. I have tried the automatic and manual directions multiple times. Help! I have a PC, trying to re-install in word.
  • I clock on install Microsoft word add-in (in word->zotero tab->preferences->cite-> word processors) then this error message pops up: "Installation could not be completed because an error occurred. Please ensure that Microsoft Word is closed, and then restart Zotero."
  • edited May 28, 2023
    Follow the manual installation instructions. Delete the existing Zotero.dotm, restart Word to confirm that it's gone completely from the Word ribbon, and then follow the steps to reinstall it manually.
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