external pdf reader highlights not recognized in zotero

hi all,
making highlights on the pdfs via my onyx boox device. once i get the pdfs into zotero, the pen marks i've made show in zotero but the highlights are nowhere to be found. until recently the highlights would show, but would be locked. that's fine with me. but now i can no longer see them. i'm running linux and on two other pdf readers i can see the highlights. any ideas?
  • weirdly, if i don't use the zotero pdf reader (internal) I can extract the annotations VIA zotero's functionality and the highlights are extracted into a note. there's no way of changing the page numbers, however;
  • Could you send an example PDF file to support@zotero.org with a link to this thread?
  • It appears that the PDF viewer used to create the annotations has produced invalid data, causing the Zotero annotation importer to crash. However, other viewers are still capable of displaying these annotations. We will try to do that in the future as well.
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