Citing papers by the same author in the same year


I am using Harvard Cite them right - 12th edition in word 365 and having problems with the given name showing up in the citation and bibliography instead of 'a', 'b' or 'c'.

I am under the impression that harvard referencing should follow disambiguation using the alphabet and this is what I am required to do.

It did seem to do this and now for some reason has switched to given names instead. I have tried switching to other referencing styles and then back again and also tried using other harvard referencing styles but cannot seem to get it to work as this was suggested on other forum threads.

I have also updated zotero too.

Please help!
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